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This page is devoted to my customers who
have written to me about their ukuleles. Feel free to
submit your comments anytime.
My customers span the globe from Japan to New Zealand, to England, to
Canada, and the USA to name a few... As they can attest, I provide
superior one-on-one customer service - you are never just a number.
Many of my customers have become my friends.
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"Aloha Jeff,
Received my Flame Maple today and I am very pleased...the intonation and
construction are near perfect! All the ukuleles I have received from
you have been outstanding! You have a great service (set-up) along with
the Kala name! I would always steer my music students to your site
to place an order!
My student that received her KA-S was very very excited, and couldn't
wait to play it!"
Moire, Half
Moon Bay, CA. Kala KA-S Mahogany Soprano and KA-FMC Flame Maple
Concert ukuleles. Moire also has a Road Toad custom Koa concert ukulele
being built for her with an abalone dragon inlay the length of the
fretboard. |
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"Hi Jeff. The Uke arrived today, it is lovely, all that I'd hoped for.
Thank you for the (KC-02) tuner. All I have to do now is save up for one of
your guitars!
As promised, a couple of pictures. My new Ukulele is a delight, I am so
pleased I stumbled onto your website. The service I have received from
you has been far superior to any other company I have bought from before.
It has been a pleasure to deal with you."
Simon,
Leeds, Yorkshire, UK. Kala KA-ASLAT Lacewood Tenor ukulele w/Tweed
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"I've had the Kala KA-SC for almost two weeks now and I am liking it a lot.
It holds its tune well and sounds bright and clear with a nice sustain and
is a lot of fun to play A great choice for my first ukulele. My son and
daughter are starting to pick it up and play it. Something they have never
done with my guitar. Who knows it might not be very long before I'm back to
buy another one for them. I want to thank Jeff for the great service he
provides in setting up the ukulele. It's made for a truly trouble free
purchase."
Jon, Massachusetts. Kala KA-SC Mahogany/Spruce top ukulele. |
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"Hi
Jeff,
I received the Kala Baritone today and have to say, its awesome! Looks and
sounds great, nice action and no buzzing! This is the best sounding
baritone I've played, too.
Thanks again!"
Chris, Austin,
TX. Kala KA-SMHB solid Mahogany baritone ukulele
Check out Chris' website at
http://www.fourpegs.com to hear some of his
uke music. The song samples require Apple's QuickTime player. If you don't
have QuickTime installed, you can get it when you visit the site or
download
from the QuickTime site and install first (recommended if you're using
Internet Explorer). |

Click on the Ukulele Girl to go to Chris'
website |
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"Jeff,
The uke arrived earlier this evening and I am very happy with it. It
arrived in excellent condition and was very nearly in tune. The setup and
action of the strings is very nice. I've been playing the guitar for nearly
20 years so it will take a little adjustment for my fingers to become
accustomed to the reduced scale of the neck. But that's part of the fun.
I'll try and get a picture and a review out to you in the next few days.
Thank you so much for all you did to make the ordering process as rewarding
as possible."
Jon, Lanesborough, MA. Kala KA-SC Spruce top Mahogany concert
ukulele |
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"What a
lovely instrument, and thanks for the tuner. I've just got back from the gig
in Egypt, and I'm looking forward to using it at my next gigs.
You've put
a lot of attention into my order. Many thanks for that."
Ian,
Hove, East Sussex, England.
Kala KA-KBE-C Koa
Baritone cutaway Electric ukulele
See Ian's group,
Poles
Apart Stilts Band.
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Click on the Poles Apart Stilts Band Sgt Pepper image to go to
Ian's website. Very cool!! |
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"Jeff, the uBass
arrived in a heavy rain storm not two hours after I read your reply. It's
in perfect condition and I haven't done much else but play with it this
evening. It's a remarkable instrument -- beautiful wood and finish, and
precise intonation. I really like the tuners. Also, it's really easy on my
fingers!
I've been playing it through a small Mackie mixer into
the powered speakers I use for my electric piano, but I'm going to have to
get some kind of small battery-powered amp.
I have to say it was really worth the wait! Thanks!"
Jerry,
San Francisco, CA. Kala uBASS
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"Dear Jeff,
I received my uke last Monday and I have been learning to play it ever
since; putting in 2 hours or more a day. I just love it. I have even learned
a Beatle song! The only draw back is my sore fingers, but they are starting
to feel better now. I thank you for all your updates along the way. It was a
pleasure dealing with you and I will be sure to recommend you to my friends
and family and I may be back myself to purchase my 2nd uke.
Merry Christmas!"
Linda (BeatleGal17), Kala KA-TEM
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"As soon as I got home on Saturday night I plugged in
the Telecaster. It sounds great and has a really nice feel to it. I think
you did a great job with the guitar--it's a beauty! The gloss finish on the
swamp ash body is like a mirror!
Thanks again for a really special guitar. It's exactly what I wanted."
Mark,
Harrisburg, PA. J.W. Bosworth custom-made 1952 Fender Telecaster
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"Jeff, just got my new Kala (Flame maple, soprano
long-neck low G). Prettiest uke I’ve owned – and sounds great. I think I’ve
finally settled on a favorite size ….SuperSoprano!
Thanks for your assistance and service – the enclosed printed description of
my instrument was a nice touch."
Ray, Hood River, OR, Kala KA-FMSLN Flame Maple Long Neck Soprano
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"Jeff, I wanted to let you know that I received the UBass last night. It's so
much fun to play. It's immaculate as you stated. I appreciate you adding the
tuner. Thank you for your patience and follow through.
Yes, I have plugged it in. It's a blast to play! It's challenging as the
thick strings and narrow frets afford no room for sloppy fingering. I have
been playing bass for many years. This one is humbling! I still owe you a
photo... Thanks!"
John,
Modesto, CA, Kala uBASS Bass ukulele
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"I received my archtop uke in excellent condition. It
was worth the wait. THANKS!"
Maria, Palmdale,
CA, Kala KA-JTE/BK jazz archtop ukulele |
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"Jeff, I picked up the uke yesterday! I love it! I got home and barely had
time to eat because I spent the entire break playing the uke. You were
right about the grain pattern--it's a beautiful instrument--and the tone is
full and crisp. I couldn't be happier. Also, thank you again for the
tuner, and the extra strings! Moreover, I appreciate the time and care you
put into making sure that the uke was perfect before you sent it to me. It
was all very worth the wait.
On the business side, I want you to know that I'm going to recommend you to
everyone I know who is in the market for a new/custom guitar/uke.
Thank you again for everything. " Mike
(USAF),
Las Vegas, NV . Kala KA-MTE-C Curly Mango Tenor electric ukulele
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"I wanted to let you know the Kala Uke arrived a little bit ago. It is
beautiful and I know its going to be fun learning to play it. Thank you for
all your help."
Bill,
Sacramento, CA. Kala KA-ASAC-T Acacia Tenor ukulele
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"Hi Jeff, I play the little guy all the time - it's so accessible.
...When I first got the uke someone asked me, "Why does it have a compass?"
I told them I didn't know, it was probably a decoration. I don't know if it
was an hour, a couple of hours, or a day before I realized - the compass is
on the peg head because it's a travel ukulele. I just thought the compass
was cool. It needs a bottle opener, too...
I have been acquiring a lot of traditional Hawaiian and non-traditional folk
music and music books. My favorite has folk music for beginning players by
the UKULALIENS.
I enjoy my ukulele and I am glad I found you. It is difficult to find a
music dealer who is going to take the time to properly set up a instrument
then sell it to customers at an affordable price. It was a pleasure doing
business with you and I hope to do business with you again."
Sherry,
Fairfield, IA. Kala KA-SSTU/FMCP Flame Maple Travel ukulele
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"My son and I
appreciate your quick response and willingness to deliver by Christmas!! I
can’t wait to see him open his new Kala Tenor!! Us pour souls who have
their hearts in Hawaii, but bods in the cold and dry Midwest appreciate your
aloha!!!"
Kari, MN.
Kala KA-TE Mahogany Tenor Electric ukulele. |
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"...the
case arrived today, perfect timing for Christmas. Truly service above and beyond!"
Matt,
Chicago, IL.
Kala KA-S Mahogany Soprano ukulele.
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